Terms & Conditions

By booking any service through Azeon Luxury — whether via our website, telephone, email, or any third-party platform — you (the "Client") agree to be bound by the following Terms and Conditions. These terms govern all transportation services provided by Azeon Luxury Ltd. Please read them carefully before making a booking.

Document reference: AZN-TC-2026-01

1. General Booking Terms

All bookings made with Azeon Luxury Ltd ("Azeon", "we", "us") are subject to availability and are only confirmed upon receipt of written confirmation from us. A booking constitutes a contract between the Client and Azeon Luxury Ltd.

Our chauffeurs are fully licensed by the appropriate local licensing authority and are not authorised to accept bookings directly. All reservations must be placed via our website, email at bookings@azeon.co.uk, or by telephone. Azeon reserves the right to refuse or cancel any booking at its sole discretion.

• Payments are accepted only through Azeon's official payment channels. Our chauffeurs do not collect fares on the day, except where expressly pre-authorised by Azeon in writing.
• Bookings are subject to a non-refundable 3% administration fee on all transactions exceeding £750.
• We recommend booking a minimum of 24 hours in advance to guarantee vehicle availability. For events, corporate road shows, or multi-vehicle bookings, 48–72 hours notice is strongly advised.

2. Pricing & Surcharges

All prices displayed on our website are inclusive of VAT unless otherwise stated. The following surcharges may apply:

• Night Surcharge: Journeys commencing between 22:00 and 06:00 carry a 10% supplement.
• Public & Bank Holidays: A 50% surcharge applies on UK public and bank holidays. A 100% surcharge applies on Christmas Day (25 Dec), Boxing Day (26 Dec), New Year's Eve (31 Dec), and New Year's Day (1 Jan).
• Major Events: Pricing for point-to-point transfers may increase significantly during major events including (but not limited to) Wimbledon, Royal Ascot, Glastonbury, and London Fashion Week.
• Congestion Charge: Journeys passing through the London Congestion Charge Zone will incur a £15.00 charge. Journeys through the Ultra Low Emission Zone (ULEZ) are included in our fleet pricing as all vehicles are ULEZ compliant.
• Airport Fees: Airport parking and drop-off charges are not included in quoted fares and will be added to the final invoice.

Hourly Hire

A minimum hire period of 2 hours applies to all hourly bookings within Greater London. For day trips outside London, a minimum of 8 hours applies, inclusive of 150 miles. Additional hours accrue additional mileage at the stated rate per vehicle class.

Daily Hire

Daily hire is subject to a maximum of 300 miles. Any mileage in excess of this will be charged at the per-mile rate applicable to the vehicle class. The day commences from the time of vehicle deployment.

3. Cancellation Policy

Cancellations must be submitted in writing via email to bookings@azeon.co.uk. Telephone cancellations will not be accepted without written confirmation.

Standard Transfers & Hourly Bookings

• More than 24 hours before pickup: Full refund, less any applicable 3% administration fee on bookings over £750.
• Between 12–24 hours before pickup: 50% of the total fare is non-refundable.
• Less than 12 hours before pickup: 100% of the total fare is non-refundable.

Event, Multi-Vehicle & Long-Distance Bookings

• More than 72 hours before pickup: Full refund, less 3% administration fee (if applicable).
• 24–72 hours before pickup: 50% of the total fare is retained.
• Less than 24 hours before pickup: 100% of the total fare is non-refundable.

Daily Hire Bookings

The fees for the first 3 days of any daily hire booking are non-refundable upon cancellation, regardless of when the cancellation is made.

4. Waiting Time

Azeon provides a complimentary waiting period for all bookings. Waiting time beyond these complimentary periods is charged in 15-minute increments at the applicable hourly rate for the vehicle class:

• Airport & Seaport Pickups: 60 minutes complimentary from confirmed landing or docking time.
• Hotel, Residence & Venue Pickups: 15 minutes complimentary from the scheduled pickup time.
• All other pickups: 10 minutes complimentary.

Our operations team actively monitors all flight arrivals. In the event of a flight delay, your chauffeur's arrival time will be automatically adjusted at no extra charge.

5. No-Show Policy

A booking will be classified as a 'No-Show' and the full fare retained under the following circumstances:

• For airport collections: If the client has not made contact within 60 minutes of the confirmed landing time.
• For all other pickups: If the client has not made contact within 20 minutes of the scheduled pickup time.

In the event of a genuine emergency, clients are encouraged to contact our operations team immediately. No-Show decisions may be reviewed at Azeon's sole discretion.

6. Passenger Conduct

Azeon operates a strict zero-tolerance policy towards any form of harassment, abuse, discrimination, or threatening behaviour directed at our chauffeurs or staff — whether verbal, written, or physical. In such instances, Azeon reserves the right to:

• Terminate the journey immediately without refund.
• Permanently refuse future service to the client.
• Report the incident to the relevant authorities.

All passengers must wear seatbelts as required by UK law. Azeon shall not be liable for any injury resulting from a passenger's failure to comply with this requirement. Consumption of food is not permitted in any Azeon vehicle without prior written consent. Consumption of alcohol is only permitted in vehicles where this has been pre-arranged.

7. Luggage

Luggage must be stored in the designated boot or luggage compartment. Personal items (briefcases, laptop bags, small backpacks) may be kept in the passenger cabin. Clients travelling with oversized, specialist, or excessive luggage must notify Azeon at the time of booking. Azeon reserves the right to refuse transportation of luggage that poses a safety risk or cannot be safely accommodated in the vehicle.

The following approximate luggage capacities apply per vehicle class:

• E-Class / BMW 7 / S-Class: 2 large suitcases + 1 cabin bag
• Range Rover Autobiography: 3 large suitcases + 1 cabin bag
• Mercedes V-Class: Up to 6 large suitcases
• Senzati Jet Class: Up to 5 large suitcases

8. Lost Property

If you believe you have left an item in an Azeon vehicle, please contact us as soon as possible at info@azeon.co.uk. Whilst we will make every reasonable effort to locate and return lost property, Azeon cannot accept responsibility for items left unattended in our vehicles. Passengers are solely responsible for their personal belongings throughout the journey.

9. Liability

Azeon's liability in respect of any injury, death, or property damage arising from a journey booked through us is limited to the extent of our fully comprehensive vehicle insurance policy. Azeon holds a valid professional liability insurance policy covering its operations but shall not be responsible for any costs or claims exceeding this coverage.

Azeon shall not be liable for any indirect, consequential, or special losses, including (but not limited to) missed flights, missed connections, or losses arising from delays caused by circumstances beyond our reasonable control.

10. Force Majeure

Azeon shall not be in breach of these Terms, nor liable for any failure or delay in performing obligations, where such failure or delay results from events beyond our reasonable control. These include — without limitation — acts of God, severe weather, flooding, fire, pandemic, civil unrest, strikes, road closures, traffic accidents, vehicle breakdown, or failures of public telecommunications networks.

In such circumstances, Azeon will make every reasonable effort to fulfil the booking and will notify the client as soon as practicable.

11. Data Protection & Privacy

Azeon Luxury Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data collected during the booking process is used solely for the purpose of providing transportation services and communicating with clients. We will never sell, rent, or share your personal data with third parties without your prior consent, except where required to do so by law.

Azeon does not store credit or debit card data. All payment processing is handled by PCI-DSS certified third-party processors. For enquiries regarding your data rights, please contact us at privacy@azeon.co.uk.

12. Intellectual Property

All trademarks, trade names, logos, copyright, database rights, and any other intellectual property rights related to Azeon Luxury Ltd are the exclusive property of Azeon Luxury Ltd. No part of this website or its content may be reproduced, distributed, or used in any form without prior written permission.

13. Governing Law

These Terms and Conditions, and any contract formed under them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.