Every answer you need before your first journey — from booking and pricing to our fleet, privacy standards, and what to expect when your chauffeur arrives.
While we can occasionally accommodate last-minute requests, we highly recommend booking at least 24 hours in advance to guarantee the exact vehicle class you require, especially during peak London seasons or for major events.
We offer free cancellation up to 24 hours before the scheduled pickup time for standard transfers. For hourly bookings, events, or multi-car bookings, our cancellation policy requires 48 hours notice.
We accept all major credit and debit cards, bank transfers, and corporate accounts. Secure payment is processed at the time of booking through our encrypted platform.
Yes, our operations team actively monitors all incoming flights using real-time aviation tracking. If your flight is delayed or arrives early, we automatically adjust your chauffeur's arrival time — no waiting charges apply for delays outside your control.
Yes — meet-and-greet is included as standard on all airport transfers. Your chauffeur will be waiting in the arrivals hall with a personalised name board, ready to assist with your luggage and escort you directly to the vehicle. There is no additional charge for this service.
Your chauffeur monitors your flight automatically. If there's a delay, departure is adjusted accordingly so they arrive at the right moment — not early, not late. There is no surcharge for flight delays outside your control.
We provide 60 minutes of complimentary waiting time for all airport and seaport pickups (from the time your flight lands). For standard point-to-point journeys or hotel pickups, we offer 15 minutes complimentary. After that, a pro-rata waiting charge applies — shown transparently at booking.
Free cancellation is available up to 1 hour before your pickup time for standard bookings, and 3 hours for same-day airport transfers. Modifications to time, destination or stops are free anytime before your chauffeur is dispatched. Corporate accounts have extended flexibility — contact your account manager.
Payment is taken securely at booking via our encrypted checkout. You receive instant confirmation and a receipt by email. There is no cash or card machine on the day — everything is settled before your journey begins. Corporate accounts can opt for monthly invoice billing.
Yes, absolutely. Use your own details to complete the booking and specify the passenger name and any relevant notes in the booking form. Your chauffeur will be briefed accordingly — this is common for PAs, travel managers and guests booking for clients or family members.
Yes — we cover all of England. Long-distance city-to-city transfers are available (London to Manchester, Birmingham, Brighton, Cambridge and beyond). We also offer day-rate hire for touring, multi-stop and multi-day itineraries. Fixed fares apply throughout.
For hourly bookings, the rate continues at the agreed hourly rate. For point-to-point transfers, 15 minutes of complimentary waiting is included. After that, a pro-rata charge applies (shown at booking). You can also pre-purchase additional wait time at a discounted rate when booking.
Absolutely. Every Azeon chauffeur undergoes a rigorous selection process, is fully licensed by the appropriate local licensing authority, and is bound by strict Non-Disclosure Agreements (NDAs) to guarantee your absolute privacy and security.
All Azeon chauffeurs are bound by strict Non-Disclosure Agreements. Your journey details, conversations, and personal information are never shared or discussed outside of the service. Absolute discretion is a cornerstone of the Azeon standard.
All Azeon chauffeurs present in immaculate professional attire — a dark suit, white shirt, and tie as standard. We believe your chauffeur's presentation is a direct reflection of the service you deserve.
Yes. Hygiene and cleanliness are fundamental to the Azeon standard. Every vehicle undergoes a strict deep-cleaning and sanitization process between clients. Complimentary still water and sanitizing wipes are provided as standard in every vehicle — at no extra charge.
Yes, all Azeon vehicles are equipped with complimentary high-speed Wi-Fi and multiple charging ports, allowing you to stay connected and productive throughout your journey.
Yes. We offer infant seats (0–12 months), toddler seats (1–3 years), child seats (3–8 years) and booster cushions (4–12 years) as bookable extras. Please select the appropriate seat type and your child's age when booking so the correct seat is fitted and inspected before arrival.
Yes — still water is included as standard in every Azeon vehicle at no extra charge. For longer journeys or premium occasions, you can pre-order soft drinks or premium refreshment packs through the app or booking form as an optional extra.